FREQUENTLY ASKED QUESTIONS

ORDERS & ACCOUNT

Unfortunately, we are unable to change items in your order after it is submitted. Please contact us at info@introverthome.com for assistance.

An order may be cancelled if it has not been processed and prepared for shipment. To cancel your order, please contact us at info@introverthome.com during business hours (9:00 AM to 5:00 PM (CST) Monday-Friday) for assistance.

Depending on how quickly you catch this, we may be able to change your shipping address. Please contact info@introverthome.com as soon as possible.

Note: Once an order has been submitted, it is not possible to edit these details. If you have already received tracking information, your order is out of our hands and it may be helpful to contact your local shipping provider.

SHIPPING & RETURNS

$5 Standard Shipping via USPS

$10 Express Shipping via UPS

FREE Standard Shipping on all orders $25 and up!


We pride ourselves on our fast processing.

Most orders received by 2:00pm EST M-F will go out that same day. However, we are humans running a small business and life happens.

Please allow 1 business day for us to package your order with care.

Yes, all of it! 

The ability to keep our packing materials eco-friendly was a must when deciding to launch an online platform. 

We purchase our recycled boxes, tissue paper and stickers from a local packing company which allows us to avoid the environmental damages of shipping such large quantities frequently. We use a material called GreenWrap, which offers similar cushioning and padded protection as bubble wrap but is naturally biodegradable, compostable, SFI-certified, and fully recyclable. 

introvert ships to addresses in the United States, excluding P.O. boxes. We do not yet ship internationally.

When your order ships, you will receive an email with your tracking number including a link to track your package online.

We accept returns received within 30 days of original purchase unless otherwise noted on the product detail page. Items must be returned unused, undamaged and unopened in their original product packaging. The original shipping charge, if any, is not refundable. You are responsible for the return shipping.

1. Email us at info@introverthome.com and request a return label be emailed to you.

2. Affix the label onto the outside of a box with the product(s) in a securely sealed package.

3. Request a shipping receipt. When the package is received, your funds (the value of the item(s) purchased and any tax applied) will be returned to the original form of payment within 14 days.

-For sanitary purposes, all body tools are a final and cannot be returned or exchanged.

-Discounted items are final and cannot be returned or exchanged.

-Returned items must be returned in original product packaging, unused and/or have the tags still attached.

-Returned items must have no visible signs of wear or use.

introvert does not process exchanges at this time.

Our standard shipping is via USPS. We estimate orders to arrive within 4-5 business days.

Once packages are in the hands of USPS, we have all the same tracking information as you. It is best to directly contact the shipping provider to inquire into any missing orders first.

If you still do not receive your package after speaking with the shipping provider, please contact us at info@introverthome.com. Include your order confirmation number in the email.

We reserve the right, in our sole discretion, to issue you store credit or to send you replacement products.

If your order arrived damaged, please send a photo of the damaged item to info@introverthome.com so that we may report the damage to our shipping provider, if necessary. Once an email is sent, we will reply back with next steps.

PARTNERSHIPS

We do! We have an approval process for all incoming vendors. Check out our requirements and if it seems like we would be a good fit for each other please reach out and someone will be in touch soon.

The beauty industry is highly under-regulated, so we have set our own standards. Our standards are high and we won't compromise. We choose to partner with brands that have the same values. Money talks. Us partnering with these makers ensures that they can keep doing what they're doing. You shopping with us, sends a message to the industry that can't be ignored. It's already in motion- more and more brands are making big changes in how they test products and are changing the quality of their ingredients. Unfortunately, because of this, there is a ton of "greenwashing" which can be very misleading unless you know what to look for. We want our community trust that we have done the research for them and that our products are safe and effective. You can read about our approval process and requirements to find out more.

Absolutely! We love to partner with people that share our values and want to help build our community. Please contact us at info@introverthome.com, include your social media handle and tell us why you would like to partner with us.